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#CXfail You couldn’t make this up
A genuine post from a friend on Facebook. It’s a sad reflection of business nowadays is that…
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Universal Process Notation (UPN)
I find myself writing articles where each time I have to explain the power of a…
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Daddy, are you still at work
A simple enough question. My children understand that if I am in my office, or I walk…
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3 simple questions
The starting point A client asked me to work with them to review their process for…
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Small businesses deserve great processes
The issue for small businesses is: at what point do you move from heroic actions by…
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Why internal BPM projects fail?
We have just completed a 12 week project where I have been the Program Manager for…
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Make the CIO look like a rockstar
CIOs have lost the confidence of the business because they are seen to be unresponsive in delivering the infrastructure and…
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Strategic. Simple. Universal. UPN
The debate around the value of BPMN continues. Clearly it is the critical modeling notation for those in the business…
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“The Process” movie: could be a blockbuster
Stage plays entertained kings and queens throughout the ages – and anyone else wealthy enough. Think…