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#CXfail You couldn’t make this up
A genuine post from a friend on Facebook. It’s a sad reflection of business nowadays is that…
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SaaS’s dirty little secret
Gartner research by Christian Hestermann titled SaaS ERP Only Reduces Part of the Effort Needed to Implement…
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Universal Process Notation (UPN)
I find myself writing articles where each time I have to explain the power of a…
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Business is slowing down
Picture: Illustration by Andras Baranyai for Fortune I am sitting under an umbrella outside a Peets…
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3 simple questions
The starting point A client asked me to work with them to review their process for…
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Simple mistake x social media = PR nightmare.
Simple mistake x social media = PR nightmare You have probably heard about “the Sainsburys 50p…
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Small businesses deserve great processes
The issue for small businesses is: at what point do you move from heroic actions by…
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Why internal BPM projects fail?
We have just completed a 12 week project where I have been the Program Manager for…
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Make the CIO look like a rockstar
CIOs have lost the confidence of the business because they are seen to be unresponsive in delivering the infrastructure and…
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Insiders Guide to SF
We have crowdsourced from the San Francisco locals all the “inside knowledge” in 80 pages packed full of critical insights.…