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CRM = Customer Rejection Management
Every major organization has some form of customer call center. You may have renamed yours “contact…
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Car recalls. Bad process or great business?
The numbers around recalls are staggering.There were a record 74.2 million recalls in 2014 according to…
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43 sec business case for process mapping
When we started Nimbus we were evangelists. Every sale was a triumph. Not beating the competition, but finding a like-minded…
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US IRS – where 1% makes a BIG difference
John Oliver normally fights for the under-dog. But today he gives us a fascinating – and funny – insight…
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Top factors in the success of startup
They say that everything in life is timing. Certainly for the punchline of a good joke. But now it seems…
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What’s your favorite Element?
John Stewart from The Daily Show interviews Neil deGrasse Tyson at 15min. Jon’s favorite element is Carbon, for some great…
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Is BPM dead or alive? Sobering advice.
Neil Ward-Dutton, co-founder and research Director of the analyst firm MWD Advisors gave an excellent and thought provoking keynote at…
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Making toast process – remarkable insights
Something as simple as making toast should be easy to describe as a process. Boring even. Everybody will draw the…
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BPM vs enterprise app vendors
You can build everything with BPM platforms Any client COULD use a BPM platform to develop their corporate apps. But…
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Going green and going bananas
To go “Green” requires changes to how people work, interact and use technology. Having just launched Q9Elements in San…