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Mobile transformation; the impact
Everyone recognizes the critical importance of “mobile” in a company’s approach to CX (customer experience), employee…
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Happy staff!!! Why should I care?
Do the math. We all spend a significant percentage of our lives at work. And based…
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RBI, not ROI. Searching for unicorns.
Rethinking ROI Everyone has heard of ROI – Return on Investment. Every business case has some…
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The business-IT divide: don’t fix it
Business-IT gap getting bigger We have talked about bridging the business-IT gap for years. When IT…
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Your change strategy: 4 options
Change is frightening, but a critically important competency For many, change is frightening, threatening and therefore…
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Analytics – leading or lagging metrics?
Another driving analogy Think about driving alongside a pavement crowded with shoppers. A pedestrian steps out…
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BPM should focus on the money
BPM focus BPM is normally associated with streamlining back office functions and cost reduction. But this…
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Citizen Developers vs IT Dept
True story: our IT department sucks I recently got a speeding ticket in California doing 80…
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Abercrombie & Fitch: too much detail
In a great article in Bloomberg Business Week they catalogue the demise of Abercrombie and Fitch, in the cover feature…