-
CRM = Customer Rejection Management
Every major organization has some form of customer call center. You may have renamed yours “contact…
0 -
43 sec business case for process mapping
When we started Nimbus we were evangelists. Every sale was a triumph. Not beating the competition, but finding a like-minded…
-
Top factors in the success of startup
They say that everything in life is timing. Certainly for the punchline of a good joke. But now it seems…
-
Is BPM dead or alive? Sobering advice.
Neil Ward-Dutton, co-founder and research Director of the analyst firm MWD Advisors gave an excellent and thought provoking keynote at…
-
Making toast process – remarkable insights
Something as simple as making toast should be easy to describe as a process. Boring even. Everybody will draw the…
-
BPM vs enterprise app vendors
You can build everything with BPM platforms Any client COULD use a BPM platform to develop their corporate apps. But…
-
Mobile transformation; the impact
Everyone recognizes the critical importance of “mobile” in a company’s approach to CX (customer experience), employee…
-
Happy staff!!! Why should I care?
Do the math. We all spend a significant percentage of our lives at work. And based…
-
BPM should focus on the money
BPM focus BPM is normally associated with streamlining back office functions and cost reduction. But this…
-
Abercrombie & Fitch: too much detail
In a great article in Bloomberg Business Week they catalogue the demise of Abercrombie and Fitch, in the cover feature…