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Silicon-based life forms & customer service
Recently my iMod – an iPod with internal electronics replaced with Hi-Fi components – stopped working.…
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Start-up. The world’s slowest roller-coaster.
The image is of the slowest roller-coast in the world. You literally walk around it. It…
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Improv is a serious business skill
Sadly, improv is not seen by most business people as anything more than an…
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CX in 2015. 33 minutes vs 47 seconds
A simple task: I needed to update my credit card for my wife’s health insurance with…
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Attending #DF15? Free insiders guide to SF.
One thing I can guarantee: it will be more expensive to do ANYTHING than you ever…
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Customer Service is either black or white
Are your customers and staff fighting poorly thought through processes and systems? It is time to…
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Software’s eating the world. Are you next?
Software’s eating the world. Are you next? Industries are being reshaped at a frightening pace making…