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Is BPM dead or alive? Sobering advice.
Neil Ward-Dutton, co-founder and research Director of the analyst firm MWD Advisors gave an excellent and thought provoking keynote at…
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CX is still the Wild West : interview
More and more companies are recognizing the value of creating a unique and exceptional customer experience.…
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BPM should focus on the money
BPM focus BPM is normally associated with streamlining back office functions and cost reduction. But this…
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Abercrombie & Fitch: too much detail
In a great article in Bloomberg Business Week they catalogue the demise of Abercrombie and Fitch, in the cover feature…
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Social media can’t fix business problems
Social media amplifies the good and bad Social media is a great vehicle for reaching more people. So instead of…
