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“The Process” movie: could be a blockbuster
Stage plays entertained kings and queens throughout the ages – and anyone else wealthy enough. Think…
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10 reasons why COO hates Xmas
The COO or Operations Director is the one who keeps the wheels turning, no matter…
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Change annual staff reviews to monthly for $500
I am a non-exec director of a rapidly growing startup called Zuant – iPad lead capture.…
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Your customers hate it, your staff hate it
Non value demand You make your customers do something that has no real value for them.…
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Just take my money – PUHLEEZE!
READ TIME : 2 mins, watch time 2 mins How difficult can it be? How can companies get online payment systems so…
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Silicon-based life forms & customer service
Recently my iMod – an iPod with internal electronics replaced with Hi-Fi components – stopped working.…
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Customer Service is either black or white
Are your customers and staff fighting poorly thought through processes and systems? It is time to…
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Best complaints letter…..ever
This is a complaints letter to Ryan Air, a low cost, no-frills carrier in Ireland. It…
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Loyalty101 – a master class from Ferrari
For years I have collected miles with a few different airlines but managed to fly only…
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Cheaters website hacked. 37m worried.
Every company at some point is likely to be hacked, have an employee make a…