-
Your customers hate it, your staff hate it
Non value demand You make your customers do something that has no real value for them.…
0 -
Silicon-based life forms & customer service
Recently my iMod – an iPod with internal electronics replaced with Hi-Fi components – stopped working.…
-
@Dreamforce is one massive singles party
It’s like singles dating Dreamforce, like most conferences now is geared up to be presentations and a…
-
Free #df15 ticket so can’t see FooFighters?
If you have registered for a free pass (registration link) to Dreamforce15 you will…
-
CRM = Customer Rejection Management
Every major organization has some form of customer call center. You may have renamed yours “contact…
-
BPM should focus on the money
BPM focus BPM is normally associated with streamlining back office functions and cost reduction. But this…