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#CXfail You couldn’t make this up
A genuine post from a friend on Facebook. It’s a sad reflection of business nowadays is that…
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3 simple questions
The starting point A client asked me to work with them to review their process for…
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Processes make you more creative
A great article by Wade Foster from Zavier on the Hubspot blog called Why the Best Marketing Teams Embrace…
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Your customers hate it, your staff hate it
Non value demand You make your customers do something that has no real value for them.…
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Just take my money – PUHLEEZE!
READ TIME : 2 mins, watch time 2 mins How difficult can it be? How can companies get online payment systems so…
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Customer Service is either black or white
Are your customers and staff fighting poorly thought through processes and systems? It is time to…
